Frequently Asked Questions

Let us know and we will re send you one with in a different size.

We offer a full 30 day returns policy so just let us know and we will re send you a fresh Blankie in a new colour of choice

To solve this problem please email us support@kozycuddle.com and explain the issue and we will help you resolve the problem.

To cancel your order please email us with the reason as to why you wish to cancel the order. You will then receive a confirmation of your cancellation by Email. If however your order is already on its way cancelling your order will not be possible.

Once you have notified us of the return we will review your request. Once reviewed and if approved we will send you a personalised form for returned items to the email you provided.