Returns and Exchanges
RETURNS ARE EXTENDED TO 60 DAYS AFTER RECEIVING ORDER!
As one of the key aspects to KOZYCUDDLE is to provide outstanding customer satisfaction to our customers, we expect low level of refunds being processed. However, due to the chance of an unlikely event. Our refund policy is as follows:
HOW CAN I MAKE A RETURN?
We accept returns for all non used product(s) sent back in the original condition with the original packaging. Returns are now extended to 30 days from the delivery date. Please contact customer services to receive the return address. You are responsible for the cost of your returns.
Returns are typically processed within 24 hours of receiving the product. If you have any questions please contact us through our email or contact page.
We will notify you once we have refunded your payment. Payment will be made to the original method of payment. Please note this may take up to 10 days depending on your provider.
EXCHANGES
Undeniable London offer hassle free exchanges, please contact us with your order number via email: KozyCuddle.com to start the process.
SUPPORT
For all customer support please contact us on EMAIL:
What if my order arrived with a fault?
If you believe there is a fault with your item upon delivery, please inform our customer service team on the date of delivery via the Contact Page or Email:
PROBLEMS WITH DELIVERY
Undeniable London is not liable for missing parcels that have been sent to an incorrect address or have been requested to be left in an unsecure location. Please contact us via email:
LOCAL CUSTOMS DUTY/TAX FEES
Please note we are not liable for any additional import or custom fees incurred with your order. If you are unsure please visit your local government’s website for details on customs and taxes if your country is not listed below.
UK - No customs fee
United States - No customs fee
Canada - No customs fee
Europe - Orders under £135 are tax free
Australia - No customs fee
Japan - No customs fee
Hong Kong - No customs fee
United Arab Emirates - No customs fee
South Korea - Orders under $150 are tax free